Service

We believe that the workshop is the heart of any good bike shop. We offer a free estimate for any repair we take on and we do not carry out any work until we have the go-ahead from you. We aim to turn around repairs as quickly as we can and depending on workload can even offer a repair service while you wait.

Gear Service: £60*

Our Gear Service is a full strip down and rebuild of the drivetrain of your bicycle. Our mechanics will clean, check and lubricate all the parts and recommend any replacement parts required. The aim is to ensure that your bicycle is returned to you with the drivetrain looking and operating as close to new as possible. Parts not included.

Bronze Service: £60*

Our mechanics will safety check your bicycle with the headset, bottom bracket and hubs checked and adjusted. Then check the adjustment of brakes and gears. All nuts and bolts are checked and torqued, tyres correctly inflated and chain lubricated.

Our bronze service makes sure your bike is road safe and intended for bikes in overall good condition and needing adjustment. Parts not included.

Silver Service: £120*

Everything from the Bronze Service plus cassette, chain, chain set, front derailleur and rear derailleur removed, degreased and lubricated. Frame and fork wiped down and checked for alignment. Wheels removed from frame and trued in the wheel jig. This service is more in-depth than the bronze and we recommend it if parts are showing signs of wear and not operating properly. Parts not included.

Gold Service: £180*

Everything from the silver service plus all components are removed, cleaned and inspected. Bottom bracket, hubs and headset bearings are cleaned, inspected and re-greased where necessary. Frame and fork are cleaned and inspected for damage and alignment. Parts not included.

Platinum Service: £240*

Everything from the gold service plus this top tier platinum service is for bikes that include electronic group sets, hydraulic brakes or Time Trial/Tri bikes. Parts not included

* Replacement parts are not included in service prices. We will seek customer consent prior to fitting new parts, unless directed otherwise.

At the Giant Store St. Paul's we're cycling experts and our skilled bike mechanics work in a modern well-equipped workshop at our store on Aldersgate Street by St. Paul's.

From fixing a simple puncture to a full strip down and rebuild we service all types and brands of bicycles, not just Giant.

We offer and range of menu services (see opposite) to keep you and your bike moving and always use manufacturer approved replacement parts. In addition to servicing we can carry out individual jobs ranging from simple gear or brake adjustment to complete wheel refurbishment. We prefer to inspect your bike before offering an estimate for any work but please call or email us (workshop@giant-stpauls.co.uk) for pricing details or our current lead times for servicing. We offer a range of eBike specific services including a full diagnostic check on Giant and Liv E-bikes.

We undertake warranty and insurance repairs for Giant and Liv bicycles including bikes not purchased from us. Warranty work is subject to our normal labour charges. For further information please contact the workshop.

Other than simple ‘walk in’ repairs (punctures etc.) we operate a booking system for all workshop jobs inc. Silver, Gold and Platinum services. As we often have a lead time of more than a week in the workshop we advise booking your bike in at least 2-3 weeks in advance if you need a service or repair carried out in preparation for a particular event.

In general we complete most servicing and repair work out within 24 hours. We open the workshop at 09:00am Mon – Fri and ask that all bikes are booked in with us by 9.30am on the day work is due to be carried out. As we have limited space in the workshop we are unable to take in bikes ahead of the date booked for work to be carried out and we cannot store bikes after work has been completed.

We offer a first (6 week) service free of charge with all bikes purchased from Giant St Paul’s.

Call the workshop directly 0203 598 2535 or email us at workshop@giant-stpauls.co.uk for service bookings or any other enquiries